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Policies

Shipping Policy

Shipping Time:

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  • Our products are typically delivered in 1-2 business days in Hyderabad/Secunderabad, 3-4 business days in metros,  and within 5-7 business days pan-India

  • Products are delivered Monday through Sunday between 8 am to 9 pm, except on public holidays

  • Products under the category 'Daily Fresh!' are freshly made every day and delivered in Hyderabad/Secunderabad only

 

Return Policy:

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You may request a refund if

 

  • You receive a faulty or defective product

  • You receive a product that is different from what you ordered

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Product Weight:

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  • Our snacks/namkeens typically weigh in the range of 150 - 250 gms

  • Our sweets/mithais come in 3 variants - 250 gms, 500 gms, 1 Kg

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Shipment Delays / Lost Shipments:

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  • Send an email to info@patelsdelights.com with your order number and we will get back to you within 48 hours

  • If the shipment is delayed, we will notify you and do the best we can to get it to you soon.

  • If the shipment is lost, we will either send you a replacement at no additional cost or refund your money.

Return & Exchange Policy

We deliver Premium Snacks and Sweets across India

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  • Our Namkeens last for 45 days; Khakhras and Chikkis have an expiry of 90 days

  • Our Mithais have an expiry of up to 7-10 days provided they are stored in the refrigerator

  • Exchange or refund is allowed if the product arrived was in bad and non-consumable condition.

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