Policies
Shipping Policy
Shipping Time:
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Our products are typically delivered in 1-2 business days in Hyderabad/Secunderabad, 3-4 business days in metros, and within 5-7 business days pan-India
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Products are delivered Monday through Sunday between 8 am to 9 pm, except on public holidays
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Products under the category 'Daily Fresh!' are freshly made every day and delivered in Hyderabad/Secunderabad only
Return Policy:
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You may request a refund if
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You receive a faulty or defective product
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You receive a product that is different from what you ordered
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Product Weight:
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Our snacks/namkeens typically weigh in the range of 150 - 250 gms
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Our sweets/mithais come in 3 variants - 250 gms, 500 gms, 1 Kg
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Shipment Delays / Lost Shipments:
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Send an email to info@patelsdelights.com with your order number and we will get back to you within 48 hours
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If the shipment is delayed, we will notify you and do the best we can to get it to you soon.
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If the shipment is lost, we will either send you a replacement at no additional cost or refund your money.
Return & Exchange Policy
We deliver Premium Snacks and Sweets across India
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Our Namkeens last for 45 days; Khakhras and Chikkis have an expiry of 90 days
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Our Mithais have an expiry of up to 7-10 days provided they are stored in the refrigerator
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Exchange or refund is allowed if the product arrived was in bad and non-consumable condition.